Shipping & Handling charges
in the United States
Shipping and handling charges are based on the subtotal of your
order.
WEB SPECIAL! FOR A LIMITED TIME OUR
MINIMUM S&H IS JUST $3.99. Online orders with subtotals $39.90
or less pay just $3.99 S&H. For subtotals $39.91 - $250.00 add
10% S&H.
- For subtotals $99.50 and under add $9.95 S&H
- For subtotals $99.51- $250.00 add 10% S&H
- For subtotals over $250.00 S&H is FREE
Shipping charges will be calculated on an individual basis for
international orders and those to Alaska, Hawaii, and U.S. territories.
Online orders will be processed initially with no shipping charges
added and the customer will be contacted with the actual amount
prior to shipment.
Express delivery is available for an additional charge. Please
contact a Customer Service Representative at 1-800-913-8555
for more information.
International Orders
International orders must be prepaid by credit card.
Delivery
Your order will be processed and shipped from our Tucson, AZ warehouse
at the earliest date possible. Delivery times vary based on carrier
and geographic location. Expedited orders received after 10:00 am
(Arizona time) will be processed the following business day.
Backorders
If there are items on your order that are not currently
in stock, but expected to arrive soon, we may hold your order in
an attempt to ship it complete. We ship backordered items immediately
upon receiving them.
Folk Art
Our folk art comes from many different regions of the world.
It is common for these items to require an extended shipping time
due to distance and Customs requirements. We will do our best to
ship folk art in a timely manner, but ask your patience when items
originate in other countries.
Delayed Billing and Shipping
Delayed billing and shipping is available for orders placed during
the summer months. If your school's receiving and/or accounting
office will be closed during this time, please contact CRIZMAC to
arrange for convenient shipping and billing dates. Customers
will be responsible for additional freight if orders are undeliverable
during summer months.
Our Guarantee
All products carry a 30-day guarantee.
Return Policy
If you are dissatisfied with any product, please contact a Customer
Service Representative within 30 days of receipt of your order for
a return authorization. Returns must be received in saleable condition.
To return a product, please follow the steps below:
- Contact a Customer Service Representative at 1-800-913-8555
or at customerservice@crizmac.com. Notify them of the item you
wish to return and your order number. Please indicate whether
you would like a refund, to exchange items, or store credit.
- Customer Service will e-mail, fax, or mail you a Return Authorization
form. This form must be included in the box with your returned
item(s).
- Pack the item(s) very carefully. Items must be received in new,
saleable condition. If damaged, you may be held financially responsible.
We recommend that you either insure your package or ship via a
carrier that provides tracking. If your package is lost in transit,
we cannot refund your money or exchange for other items.
- Label the box with your return address and our street address:
CRIZMAC Returns, 1642 N Alvernon Way, Tucson AZ 85712
- Upon receipt, we will issue a refund, store credit, or ship
an item in exchange.
Please note that we are unable to process returns or exchanges
after 30 days of your order. Customers are responsible for return
shipping costs.
Damaged Items or Items Received in Error
If you receive an item in error or a damaged product, contact Customer
Service within 5 days at 1-800-913-8555 for a replacement. If it
appears that the damage occured in transit, it is critical that
you save all packing materials and contact a Customer Service Representative
immediately so that the problem can be remedied.
Terms
Our payment terms on Purchase Orders are Net 30 days from invoice
date.
Previews
Most products marked with the CRIZMAC symbol are available for preview.
For information about how to obtain preview copies of the CRIZMAC
curriculum programs please contact our Customer Service Representative
at 1-800-913-8555 or email us at customerservice@crizmac.com.
Restocking Fees
We do not generally charge a restocking fee for returned items.
However, in the case of special orders or orders for large quantities
of a product (greater than what we normally keep in stock), we reserve
the right to charge a restocking fee if these items are returned.
You will be advised prior to your order being shipped if a restocking
fee applies to any of your items.
Customer Service
If you have any questions or comments about our products, please
contact us at 1-800-913-8555 or 1-520-323-8555
or email us at customerservice@crizmac.com.
When you are in Tucson, Arizona, please visit our Marketplace at
1642 North Alvernon Way. Local telephone is (520) 323-8555.
Prices, shipping and handling charges are subject to change without
notice. |